Experience DNA - The world's most advanced visitor experience model Phone:  (615) 790-8707
Fax:  (615) 790-2128

We’re changing the way you look at your attraction.

It’s not another poll. Experience DNA isn’t a glorified survey.

 This is a comprehensive research service that delves into every level of experience you deliver, pinpointing exactly what works and what doesn’t. Developed in the United Kingdom by mathematicians, psychologists, statisticians, and market researchers, it scientifically identifies key issues and offers proactive solutions.

For the first time, you’ll have a clear picture of where Visitor Experience falls short at your attraction, along with analytical evidence to define, direct, and support a dynamic solution.

The world’s largest experiential database meets the most sophisticated modeling software.

Depending on the scope of the project and the size of your attraction, we measure you against 3,000 – 7,000 different elements that affect visitor enjoyment.

We carefully evaluate the elements, breaking them down into eight different parameters. The analysis is so exhausting and so thorough, it even delivers the data by age group.

And Experience DNA is predictive. It can tell you how successful a future exhibit might be, as well as offer alternatives to optimize visitor response.

Who would use that kind of information?

 For starters, London’s Natural History Museum. Bristol Zoo, in the UK. The Two Oceans Aquarium, in Cape Town, South Africa.

They and several others let Experience DNA show them how to connect with their visitors in much stronger and deeper ways. As a result, they’ve learned everything from the potential success of an exhibit to how to improve sales in the gift shop.

What can it tell you?

  • The likely success of a new project
  • Where visitor experience falls short, by age group
  • An evaluation of your pricing policies
  • How to improve visitor flow
  • Advice for master planning
  • How to organize capacity
  • How to improve secondary spending
  • Ways to increase dwell time
  • Ideas to increase repeat visits
  • How to optimize operational costs
  • Ways to maximize the effectiveness of marketing programs
  • Where you can increase the effectiveness of your educational message
  • How to measure the success of audience development
  • Ways to better define your markets
  • A framework for a five-year action plan

The eight parameters of visitor enjoyment:

  1. Visitor flow
  2. Visitor journey
  3. Experience quality
  4. Experience quantity
  5. Capacity effectiveness
  6. Experience value
  7. Learning capability
  8. Marketing appeal